Privacy Policy

Introduction

Welcome to 9wkts. We operate Bangladesh's trusted online casino and sports betting platform, accessible to players across Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, and every corner of the country. This Privacy Policy explains what personal information we collect when you use 9wkts, how we use it, and the steps we take to keep it safe. By accessing or using 9wkts, you agree to the terms described in this policy. If you do not agree, please discontinue use of the platform.

This policy applies to all users of 9wkts, including registered account holders, visitors, and anyone who interacts with our platform through any device or browser. We are committed to upholding your privacy rights and handling all data responsibly. This platform is intended for adults aged 21 and above only. If you are under 21, please do not submit any personal information to 9wkts.

Information We Collect

9wkts collects several categories of information to provide you with a secure, personalised, and fully functional betting and casino experience. The specific data we gather depends on how you interact with our platform.

Account and Identity Information
When you register an account with 9wkts, we collect your full name, date of birth, email address, mobile phone number, and residential address. This information is required to verify your identity, confirm you meet the 21+ age requirement, and comply with applicable platform policies. We may also request a copy of a government-issued ID during our account verification process.

Financial and Transaction Data
To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment channels, we collect transaction identifiers, mobile wallet numbers, deposit amounts, and withdrawal records. We do not store full payment card details on our servers. All financial data is handled in accordance with applicable security standards to protect your account.

Technical and Usage Data
When you browse 9wkts, we automatically collect certain technical data including your IP address, device type, operating system, browser type and version, pages visited, time spent on each page, referral source, and in-game activity logs. This data helps us maintain platform performance, identify and fix technical issues, and understand how players engage with our cricket betting, slots, and live casino sections.

How We Use Your Information

9wkts uses collected data strictly for platform-related purposes. We do not sell, rent, or trade personal information to third parties for marketing. Your data is used for the following purposes:

Sharing of Your Information

9wkts does not sell or rent your personal information to any third party. We may share limited data with trusted service providers who assist us in operating the platform — for example, payment processors handling bKash and Nagad transactions, identity verification services, and analytics providers. All such partners are bound by strict data-processing agreements and are not permitted to use your information for their own independent purposes.

We may also disclose information if required by law, court order, or in response to a verified request by a law enforcement authority. In all such cases, we will share only the minimum information necessary to comply with the legal obligation. We will notify you where legally permitted to do so.

Cookies and Tracking Technologies

9wkts uses cookies and similar tracking technologies to improve your browsing experience, remember your preferences, and analyse platform traffic. Cookies are small text files stored on your device by your browser. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain until you delete them or they expire).

You can configure your browser to refuse cookies or to alert you when cookies are being sent. However, disabling cookies may affect the functionality of certain 9wkts features, including account login and game loading. We do not use cookies to collect sensitive financial information or to serve third-party advertising.

Data Security

9wkts takes data security seriously. We implement industry-standard SSL encryption on all data transmissions between your device and our servers, ensuring that your personal and financial information is protected in transit. Our platform uses secure data storage practices and access controls to limit who within our organisation can view sensitive user data.

While we make every reasonable effort to protect your data, no system or transmission over the internet can be guaranteed as fully secure. You are responsible for keeping your account password confidential and for any activity that occurs under your 9wkts account. If you suspect unauthorised access to your account, please contact our support team immediately.

Data Retention

We retain your personal information for as long as your account remains active and for a reasonable period thereafter to comply with our legal obligations, resolve disputes, enforce agreements, and maintain records for financial and fraud-prevention purposes. When your data is no longer required, we securely delete or anonymise it. Transaction records linked to bKash, Nagad, or Rocket deposits and withdrawals may be retained for longer periods where required by applicable financial regulations.

Your Rights

As a 9wkts user, you have the following rights with respect to your personal data:

To exercise any of these rights, please contact our support team at the email address listed at the bottom of this page. We will respond to all verified requests within a reasonable timeframe.

Payment Data and Financial Privacy

9wkts integrates with local Bangladesh payment providers including bKash, Nagad, Rocket, and Upay to facilitate fast and reliable transactions. When you initiate a deposit or withdrawal, you are interacting with those payment providers' systems as well as ours. We encourage you to review the privacy policies of bKash, Nagad, Rocket, and Upay independently, as their handling of your data is governed by their own policies.

9wkts does not store complete card numbers, CVV codes, or full mobile wallet PINs on our infrastructure. Payment transaction data is processed using encrypted channels and tokenisation practices to minimise exposure of sensitive financial details.

Third-Party Links

The 9wkts platform may reference or mention third-party service names (such as payment providers and game studios like Pragmatic Play, Evolution Gaming, and Spribe) in an informational capacity. 9wkts does not embed external third-party links on this platform. We are not responsible for the privacy practices of any third-party entities mentioned on our platform. If you independently visit the websites of any providers we mention, please review their respective privacy policies before sharing your data.

Changes to This Privacy Policy

9wkts reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the 'Last updated' date at the top of this page. Continued use of the 9wkts platform after any changes have been posted constitutes your acceptance of the updated policy. We encourage you to review this page periodically to stay informed about how we protect your information.

If you have questions about this Privacy Policy or about how 9wkts handles your personal data, please reach out to us using the contact details provided below. We are committed to addressing any concerns promptly and transparently.